Charter Business^® Call Details - FAQs

If you subscribe to Charter Business^® Phone and have long distance, directory assistance or toll free usage, you can view your monthly call details when you login to MyAccount. MyAccount is an online service that allows customers to view statement history, call detail, select payment options and other account-level tasks.

If you do not have a login for MyAccount, it’s quick and easy to set one up. Go to MyAccount to get started now.

Why are my call details no longer included in my paper statement?
If I view my charges online can I still get a paper statement?
Can I get my call detail printed on my monthly statement?
How can I view previous month's call details if I have not created a MyAccount login?
How do I submit a support case?

Why are my call details no longer included in my paper statement?: Customers who are interested in their call usage detail may access this information online via MyAccount at www.charterBusiness.com/myaccount. Since these calls are included in the calling plan, and not charged separately, we found that many customers were not interested in having this information included on their bill. By not including the call detail on paper statements we were able to make the bill more streamlined and easier to understand, plus we are able to save paper, which is good for the environment.

If I view my charges online can I still get a paper statement?: Yes. Simply create a MyAccount or login to MyAccount at www.charterbusiness.com/myaccount and select the My Bill tab. Select Available Statements from the left menu to view Call Detail links. You may also view your current Bill Delivery Options and change to your preferred method. You will receive email within a few minutes confirming your preferred statement delivery.

Can I get my call detail printed on my monthly statement?: We will no longer provide call details on your mailed, printed statement. However, when you register at www.charterbusiness.com/myaccount, you will be able to view and print the call details page from your online statement when you login to MyAccount and select MyBill tab and the Call Details menu option. Please note that you will only be able to view call details beginning the same month that you register online at charter.com.

How can I view previous month's call details if I have not created a MyAccount login?: Call details will not be available online for the months prior to registration. If you would like to request a printed copy of your call details from previous months, please call us at 800.314.7195.