Charter Business^® Billing - FAQs

Why is my first statement higher than what I agreed to in my contract?: Your first Charter Business statement may show higher than your original quote for a number of reasons. The most common reasons are installation fees and pro-rated charges. Both of these fees will not show under the summary section on page one but under the service details section on page three. Pro-rated fees include charges for the time period between when services were installed and the beginning of your first billing cycle. After the first month, both the installation fees and pro-rated fees will not be included on your statement.

Why is my Internet/Phone/TV charge higher than my price quote?: If a certain charge appears to be higher than your quote under the summary section on page one, you will need to review the in depth charges on page 3. Specifically you need to review your statement for installation charges or prorated charges.

Why does my first statement have a previous balance?: Your first statement should be delivered between 7-10 days after the installation of any service and will show a $0 balance for the previous amount. If your first statement is showing a previous balance then it is most likely not your first statement.

What is the EUCL charge and can it be removed?: The FCC created the EUCL charge, also called the "Federal Subscriber Line Charge" or "Interstate Access Charge," after the breakup of AT&T in 1984. This monthly charge compensates local telephone companies for a portion of the cost of providing local telephone lines used in interstate (state-to-state) long distance service. This charge must remain on the account and is regulated by law.

Who can discuss the details of statement?: Only the Account Holder or the Authorized Users can discuss the specific charge information about an account. Only the Account Holder can specify who an Authorized User is on an account.

I have additional questions that were not addressed here?: Please visit www.charter.com/support and select the billing option. Here you will find many helpful links that should answer most of your questions. If you cannot find the answer you’re searching for or if you want to consult a Billing Specialist, please call 800-314-7195.

How do I update my account information?: Please contact your customer service representative for assistance. For billing inquiries, call: 800.314.7195..

What do I do if I haven't received a billing statement?: You may not receive a statement if there is not a balance due or when there is a credit on the account. Charter Business does not send a billing statement under these circumstances. If in doubt, please contact your customer service representative for assistance at 800.314.7195.