PowerBoost® allows customers who subscribe to designated Charter Business® Internet packages with download speeds of 20 or 30 Mbps to experience a temporary extra burst of speed during downloads when network capacity is available.
Customers should notice a significant decrease in download times when they are downloading large files due to faster download speeds. There will be no formal notice that a customer has experienced the additional speed.
PowerBoost is an added bonus that, depending on network availability, could last for several seconds when downloading activity occurs.
Customers will need a DOCSIS 1.1 modem or higher to experience PowerBoost.
Once the PowerBoost is complete, download activity will continue at a normal download speed for Charter Business customers who have designated packages with 8 Mbps download speeds or higher.
The download burst varies due to a variety of factors.
Charter Business PowerBoost provides an extra ‘bonus’ for customers when downloading files, and it’s included at no additional cost with designated Charter Business® Internet packages that have a download speed of 8 Mbps or higher.
It is automatic for Charter Business customers with designated packages that have a download speed of 8 Mbps or higher and include a DOCSIS 1.1 modem or higher. These customers do not need to sign up to receive this service.
Customers with a leased modem from Charter Business will be contacted by letter with instructions on how to swap out their existing modem, at no additional cost. Customers can also call at 800.314.7195.
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