Custom Hosting FAQs

This page takes you step by step through the procedure for transferring a domain away from Network Solutions and into an account at Charter.

The transfer process involves the tasks that are described below. Following the transfer tasks, we provide information about tracking the progress of the transfer, and ICANN rules regarding rejections.

Transfer Task 1: Verify that the domain name is eligible for transfer

To make sure your domain name can be transferred, check the following:

• The domain name has been registered for at least 60 days, and has been at Network Solutions for at least 60 days
• The domain name is not in "client update prohibited" status

Transfer Task 2: Update contact information for the domain name

Before you can transfer a domain, the Registrant and Administrative contact information (especially the email addresses) must be up-to-date at Network Solutions, because these contacts receive the transfer request and okay the transfer.

To update the Registrant and Administrative contacts at Network Solutions:

1. Log on to your account at NetworkSolutions.com.
2. Click "Edit Account Contacts".
3. Click the account name for which you want to confirm contact information.
4. In the "Edit WHOIS Contacts" section, click "View/Edit WHOIS Contacts".
5. Select the check box next to the domain name you want to confirm, and click "Continue".
6. If the Administrative contact information needs to be updated, select the "Administrative Contact" option and click "Continue".
7. Follow the instructions in the interface. When you have successfully completed the update, the user interface displays a confirmation.
8. Repeat for the Registrant.

Transfer Task 3: Obtain the authorization code or retag the domain name

Some TLDs require that you provide an authorization code for your domain name, to provide an extra level of assurance that the transfer request comes from an authorized source.

To transfer a .com, .net, .org, .info, or .biz domain name, obtain the authorization code from Network Solutions:

1. Call Network Solutions 24-hour support line at 888-642-9675.
2. Request the domain name authorization code.

Transfer Task 4: Unlock the domain name

Before you can transfer a domain name away from Network Solutions, it must be unlocked. Locking is a feature most registrars offer to prevent unauthorized transfers (hijacking) of domain names.

To unlock:

1. In your Network Solutions account, click the domain name you want to unlock.
2. In the "Domain Details" section, click "Edit".
3. Select "Turn Domain Protect Off" and then click "Save".

Transfer Task 5: Transfer the domain name to Charter

Once you have prepared the domain name at Network Solutions, you're ready to transfer to Charter.

NOTE: Your current registrar may take up to seven (7) days to transfer your domain registration to Charter.

Overview

This page takes you step by step through the procedure for transferring a domain away from Go Daddy and into an account at Charter.

The transfer process involves the tasks that are described below. Following the transfer tasks, we provide information about tracking the progress of the transfer, and ICANN rules regarding rejections.

Transfer Task 1: Verify that the domain name is eligible for transfer

To make sure your domain name can be transferred, check the following:

• The domain name has been registered for at least 60 days, and has been at Go Daddy for at least 60 days.
• The Registrant contact information has not changed for at least 60 days.
• The domain name is not in "client update prohibited" status.

Transfer Task 2: Update Administrative contact information

Before you can transfer a domain, the Administrative contact information (especially the email address) must be up-to-date at Go Daddy, because the Administrative contact receives the transfer request and okays the transfer.

Note: Go Daddy regards any changes to the Registrant contact information to be an "internal transfer" and will reject any transfer requests for 60 days after changes to the Registrant contact information. We recommend that you leave Registrant contact information as-is at Go Daddy. As long as either the Registrant or Admin email address is correct and you're using the Auto Verification method, you can make any needed changes once the domain name has successfully transferred to Charter.

To update the Administrative contact at Go Daddy:

1. Log on to your account at GoDaddy.com.
2. On the "Domains" menu, click "My domain names".
3. Click the domain name you want to transfer.
4. If the Administrative contact information is incorrect, click the "edit" link next to the Administrative contact at the bottom of the page.
5. Update the Administrative contact information and click "OK".

Transfer Task 3: Obtain the authorization code or retag the domain name

Some TLDs require that you provide an authorization code for your domain name, to provide an extra level of assurance that the transfer request comes from an authorized source.

To transfer a .com, .net, .org, .info, or .biz domain name, obtain the authorization code from Go Daddy:

1. On the "My domain names" page, click the domain you want to transfer.
2. In the "Authorization Code" section, click "Send by email".
3. Click "OK".

Transfer Task 4: Unlock the domain name

Before you can transfer a domain name away from Go Daddy, it must be unlocked. Locking is a feature most registrars offer to prevent unauthorized transfers (hijacking) of domain names.

To unlock:

1. On the "My domain names" page, click the domain name you want to transfer.
2. In the "Settings" section, next to the "Locked" status, click "Change".
3. Select "Unlock" and click "OK".

Transfer Task 5: Transfer the domain name to Charter Web-hosting

Once you have prepared the domain name at Go Daddy, you're ready to transfer to Charter.

NOTE: Your Current registrar may take up to seven (7) days to transfer your domain registration to Charter.

Overview

This page takes you step by step through the procedure for transferring a domain away from Tucows and into an account at Charter.

The transfer process involves the tasks that are described below. Following the transfer tasks, we provide information about tracking the progress of the transfer, and ICANN rules regarding rejections.

Transfer Task 1: Verify that the domain name is eligible for transfer

To make sure your domain name can be transferred, check the following:

• The domain name has been registered for at least 60 days, and has been at Tucows for at least 60 days.
• The domain name is not in "client update prohibited" status.

Transfer Task 2: Confirm contact information

Before you can transfer a domain, the Registrant and Administrative contact information must be up-to-date at Tucows, because it is these contacts who receive the transfer request and okay the transfer.

To update these contacts at Tucows:

1. Log on to your domain name at https://manage.opensrs.net.
2. Click "Manage Domain".
3. Type in any needed updates to the domain contact information, and save.

Some TLDs require that you provide an authorization code for your domain name, to provide an extra level of assurance that the transfer request comes from an authorized source.

To transfer a .com, .net, .org, .info, .biz, .us, .name, .cn, .tw, .cc, or .in domain name, obtain the authorization code from Tucows

1. Log on to your domain name at https://manage.opensrs.net.
2. Click "Manage Domain".
3. The authorization code is in the "Domain Extras" section.

Transfer Task 4: Unlock the domain

Before you can transfer a domain away from Tucows, the domain must be unlocked. Locking is a feature most registrars offer to prevent unauthorized transfers (hijacking) of domains.

To unlock:

1. Contact Tucows technical support.
2. Ask them to unlock the domain name.

Transfer Task 5: Transfer the domain name to Charter

Once you have prepared the domain name at Tucows, you're ready to transfer to Charter.

NOTE: Your current registrar may take up to seven (7) days to transfer your domain registration to Charter.

1. Once you have logged into the site, click on All Domains in the upper left corner of your screen
2. Click on the Transfer Existing Domain button.
3. Input the Domain Name and Transfer Key (May be called an authorization code by some registrars). Transferring domain registration is the responsibility of the customer, but certain rules apply which the customer will need to be advised of:
   • When using a Domain registered with another provider, to move the domain registration to Charter, a Transfer/ Authorization Key must be obtained by the customer from their current registrar. This key (also sometimes called an authorization code) must be obtained from the customer’s current web host for the domain, and there is no way for Charter to obtain these on the customer’s behalf.
   • Customer Care can assist you with additional information about these topics if necessary, but you must perform the domain transfer inside the Parallels platform with the login and password created during account setup.
   • Domains should be input with all lower case – no upper case characters or special characters.
     
   • Domains should be input with all lower case – no upper case characters or special characters.
4. Click on the Next button.
5. Select the required Subscription period (1 year) and click Next
   • Leave all other fields on the screen blank
6. Click Confirm Order
   • Leave all other fields on the screen blank
7. Click on the Finish button to complete the process.
8. The transferred domain appears on the All Domains tab.

NOTE: You may need to select the Shared Linux Hosting subscription from Select Subscription tab to setup your mailboxes.

1. Select Exchange in the Hosting section of portal. In this interface you can add, delete and modify your email accounts. After you have selected Exchange, click on Mailboxes.
   
2. Next click on Add New Mailbox to begin creating your new email.
3. Enter the name you would like recipients of your emails to see in the Display Name field. Enter the beginning of the email address in example testaccount@cbnewdomain.com. Enter your preferred password in the Password, and Confirm Password fields. Note: It is not necessary to click Generate new password.
   
4. Click on Next.
5. On this screen click Finish and you will have successfully created your new email.
6. The newly created mailbox appears in the Mailboxes section of the portal – the email address and password should be given to the end-user.
   

Go to website https://exchange.charter-business.net/owa and enter your email address ( i.e. testaccount@cbnewdomain.com) and password for Outlook Web Access.

Log into your account at https://cp.charter-business.net and select Hosting > Configuration & Administration > Service Users.

Next, select the user you wish to change by clicking on the display name for the user. Then, click the change password button. Type the new password twice in the password and confirm password boxes and click the submit button to confirm changes.

The website https://exchange.charter-business.net/owa can be accessed from any computer with internet access. Simply go the website and enter your email address ( i.e. testaccount@cbnewdomain.com ) and password for email access.

Charter employs several methods to prevent messaging abuse. We have to be flexible, and be able to move swiftly in response to ever changing abuse patterns, so not all methods are employed all the time, and new criteria are being developed all the time.

• Rate limiting: Each sender is allowed to transmit email to a finite number of recipients in a given timeframe. This limit is generally very high and is adjusted dynamically based on sender reputation and overall system load.
• Sender Reputation: Many factors contribute to a sender’s reputation such as legitimate:junk ratio, valid:invalid recipient ratio, RFC5321 compliance
• Message Reputation: Charter’s content filter creates hashes of various elements of each message, such as images, phone numbers, URLS, and phrases. Users are allowed to vote messages as spam or legitimate. Each user also has a reputation which is calculated based upon how often that user’s opinion matches of conflicts with other users from Charter and other ISPs globally. This user reputation dictates how much weight their spam/legit vote carries.

Currently only residential customers are able to contribute to the content filter engine. However, businesses can still submit false positives (messages which have been marked as spam, which should be allowed) to unblock@charter.net for remediation.

Each Charter Business package comes with a fixed number of email accounts, though additional email accounts may be added for a nominal monthly fee.

The domain administrator can check the number of available accounts by going to Statistics & Analysis Section and then to Resource Usage.

To order additional email accounts, please contact your Charter Business representative.

Each mailbox has a capacity based upon a package it is part of. You cannot increase the size of your mailbox, but you can upgrade to an Exchange Standard or Professional mailbox in order to get more storage space.

You cannot allocate unused spaces to other mailboxes.

Yes – please see third party email instructions for details on how to set this up.

Note: POP and IMAP describe the protocols used for how email is delivered to a users email account. POP email automatically sends emails from the Charter server to the customers email account. Because emails are moved from the server to the customer’s computer they are only viewable by one computer. IMAP keeps emails on the Charter Server and can be viewed by multiple computers.

Login to your account at https://cp.charter-business.net.

Next, click on the mailbox you wish to set up under its display name. In the mailbox section, click on the view setup info link next to IMAP or POP3. A new window will open which displays a walkthrough for email clients such as Thunderbird, Apple Mail, Entourage and Outlook.

Launch Mozilla Thunderbird.

Click Create a new account. The Account Wizard starts. Click Email account and press Next >. Fill out the form that appears:

• In the Your Name field, type in your name that will be shown to your email recipients.
• In the Email Address field, type in (your full email address).

Click Next > to continue the Wizard. Provide the following information about your incoming server:

• Select the POP type.
• Type in exchange.charter-business.net in the Incoming Server field.

Click Next > to proceed to the next step of the Wizard. The User Names Wizard step is displayed. Type in (your full email address) in the Incoming User Name field. Click Next > to continue. The Account Name Wizard step is displayed. Type in the reference name for your account, for example "Work Account" in the Account Name field. Click Next > to proceed to the final Wizard step. The summary information is displayed. Check if everything is correct. Click Finish to complete the Wizard. Your POP3 email account is now created. On the Thunderbird menu, select Tools > Account Settings to display the Account Settings dialog window. In the folder list, select the account you just created and click Server Settings. The incoming server settings for your account are displayed at the right side of the Account Settings window. Under Security Settings select SSL. In the folder list of the Account Setting window, click Outgoing Server (SMTP). The Outgoing Server (SMTP) Settings are displayed on the right side of the window. Here you can see all SMTP servers set up on your computer (if there any). Click Add. The SMTP Server dialog box is displayed. Fill out the form as follows:

• In the Description field (optional), type in a free-form description of your outgoing mail server.
• In the Server Name field, type smtp.charter-business.net
• Select the Use name and password checkbox and enter (your full email address) in the User Name field.
• Under Use secure connection select TLS.
• Under Port Number enter 587.

Click OK to save changes and exit the SMTP Server dialog box. Select your account ('Work Account') in the folder list of the Account Settings window. The account settings are displayed on the right side of the window. From the Outgoing Server (SMTP) drop-down list, select the just added SMTP server. Click OK to save your changes and exit the Account Settings dialog window. You have just configured your POP3 email account. On the Thunderbird main window, click on the downward pointing triangle to the right of the Get Mail icon. The drop-down list that contains your existing email accounts will open. Select the account you just configured and you will be prompted to enter the password Type in your password and select the Use Password Manager to remember this password checkbox if necessary. Click OK.

Open Apple Mail 2.

Click Mail, and select Preferences. Click the plus sign (+) at the bottom to add a new account. Set Account Type as POP and fill out the following fields:

• Enter Account Description.
• Enter your name in Full Name field.
• Enter (your full email address) to the Email Address field.

Click Continue. Fill out the following fields:

Your Name: type in your name that will be shown to your email recipients in the From: field.

Incoming mail server: exchange.charter-business.net

User Name: (your full email address)

Password: type in your password.

Click Continue twice. Fill out the following fields:

Outgoing mail server: smtp.charter-business.net

Check the Use Authentication checkbox.

User Name: (your full email address)

Password: type in your password.

Click Continue twice. Click Done. Click Server Settings Check the Use Secure Sockets Layer (SSL) checkbox. Click on OK. In the Server Port field enter 587. Select the Advanced sub tab and check the Use SSL checkbox. Close the current window. Click Save.

Open Entourage 2004.

Click Entourage, and select Account Settings. Click New. Enter (your full email address) to the email address field. Click on right arrow (>) twice. Fill out the following fields:

• Enter your name in Your Name field.
• Enter (your full email address) in the Account ID field.
• Enter your Mailbox Password in the Password field.
• Check the Save password in Mac OS X Keychain checkbox.
• Enter exchange.charter-business.net in the Incoming mail server field.
• Set Incoming mail server type as POP.
• Enter smtp.charter-business.net in the Outgoing mail server field.

Click on right arrow (>) twice. Click Skip. Enter name of account to the Account name field and click on Finish. Click on the POP3 Account you just created in the Accounts window. Press Click here for advanced receiving options. Check the This POP service requires a secure connection (SSL) checkbox and close the pop-up window. Press Click here for advanced receiving options. Click on Server Settings. Check the SMTP service requires secure connection (SSL) checkbox. Select Use same settings as receiving mail server option and then close the pop-up window. Enter 587 in the SMTP port number field. Click OK. Close Accounts window.

Open Entourage 2008.

Click Entourage, and select Account Settings. Click on New. Set Account type as POP and click on OK. Fill out the following fields:

• Enter (your full email address) to the Account Name and Email Address field.
• Enter your name in the Name field.
• Enter (your full email address) in the Account ID field.
• Enter your Mailbox Password in the Password field.
• Check the Save password in Mac OS X Keychain checkbox.
• Enter exchange.charter-business.net in the POP server field.
• Enter smtp.charter-business.net in the SMTP server field.

Press Click here for advanced receiving options. Check the This POP service requires secure connection (SSL) checkbox and close the pop-up window. Press Click here for advanced receiving options. Check the SMTP service requires secure connection (SSL) checkbox, select Use same settings as receiving mail server option and close the pop-up window. Enter 587 in the SMTP port number field. Click OK. Close the Accounts window.

Start Outlook Express. Choose Tools > Accounts from the menu on the top.

Click the Add button and choose Mail. Display Name: Type your mailbox display name (your name) and click Next. Email address: Type your email address (your full email address) and click Next. Choose My incoming server is a POP3 server from the dropdown box. Fill in the following mail server information:

• Incoming mail server: exchange.charter-business.net
• Outgoing mail server: smtp.charter-business.net
• Click Next.

Fill in the following logon information:

• Account name: Type your login – your full email address (your full email address).
• Password: Type your mailbox password.
• Click Next, then click Finish.

Select mail account named exchange.charter-business.net and click Properties button. Switch to the Servers tab. In the Outgoing Mail Server check My server requires authentication. Switch to the Advanced tab. Under Server Port Number, Outgoing mail (SMTP) should be set to 587. Check the box next to This server requires a secure connection (SSL). Incoming mail (POP3) should be set to 995. Check the box next to This server requires a secure connection (SSL). Click OK.

Open Outlook.

On the Tools menu, click Account Settings to display the Account Settings window. The email tab is opened by default showing all your set up email accounts (if there any). Click New. The Add New Email Account Wizard starts. You are prompted to Choose Email Service. Select Microsoft Exchange, POP3, IMAP, or HTTP and click Next. The Auto Account Setup Wizard screen is displayed. Select the Manually configure server settings or additional server types checkbox at the bottom of the Wizard screen, and then click Next. You will then be prompted to Choose Email Service. Select Internet Email, and then click Next. The Internet Email Settings window is displayed. Provide the following information in the available fields:

• Your Name: type in your name that will be shown to your email recipients in the From: field.
• Email Address: (your full email address)
• Account Type: select POP3.
• Incoming mail server: exchange.charter-business.net
• Outgoing mail server (SMTP): smtp.charter-business.net
• User Name: (your full email address) Password: type in your password.

Click More Settings. The multi-tabbed window is displayed. Select the Outgoing Server tab, and then select the My outgoing server (SMTP) requires authentication checkbox. Then click Use same settings as my incoming mail server. Select the Advanced tab to display the advanced properties of your email account. Configure them as follows:

• In the drop-down menu located below the Incoming server (POP3) field, select SSL.
• In the drop-down menu located below the Outgoing server (SMTP) field, enter 587. In the drop down menu name Use the following type of encrypted connection, select TLS.

Click OK to save your changes. Click Test Account Settings to check that your account is working. If there are any missing or incorrect information, such as your password, you will be prompted to supply it or correct it. After receiving Congratulations! All tests completed successfully, click Close Click Next, and then click Finish.

Configuring Microsoft Outlook 2010 to Connect Mailbox via POP3
Open Outlook
Click on File
Click on Add account. The Add New E-mail Account Wizard starts.
Select the Manually Configure Server settings or additional server types click the bullet at the bottom of the Wizard screen, and then click Next.
Select Internet E-mail, and then click Next. The Internet E-mail Settings window is displayed. Provide the following information in the available fields:

• Your Name: type in your name that will be shown to your e-mail recipients in the From: field.
• E-mail Address: (your email)@(your domain)
• Account Type: select POP3 from the drop down.
• Incoming Mail Server: exchange.charter-business.net
• Outgoing Mail Server (SMTP): smtp.charter-business.net
• User Name: (your email)@(your domain)
• Password: type in your password.

Click More Settings. The multi-tabbed window is displayed.
Click on the Outgoing Server tab, and then put a check next to the My outgoing server (SMTP) requires authentication checkbox. Then click Use same settings as my incoming mail server.
Click on the Advanced tab. Advanced properties of your e-mail account are displayed. Configure them as follows:

• Check the box located below the Incoming Server (POP3) field, this server requires an encrypted connection (SSL).
• In the drop-down menu located below the Outgoing Server (SMTP) field, enter 587. In the drop down menu name Use the following type of encrypted connection, select TLS.

Click OK to save your changes
Click Next
Click Finish

Launch Mozilla Thunderbird

Click Create a new account. This will start Account Wizard. Click Email account and press Next >. Fill out the form that appears:

• In the Your Name field, type in your name that will be shown to your email recipients.
• In the Email Address field, type in (your full email address).

Click Next > to continue the Wizard. Provide the following information about your incoming server:

• Select the IMAP type.
• Type in exchange.charter-business.net in the Incoming Server field.

Click Next > to proceed to the next step of the Wizard. The User Names Wizard step is displayed. Type in (your full email address) in the Incoming User Name field. Click Next > to continue. The Account Name Wizard step is displayed. Type in the reference name for your account, for example "Work Account" in the Account Name field. Click Next > to proceed to the final Wizard step. The summary information is displayed. Check if everything is correct. Click Finish to complete the Wizard. Your IMAP email account is now created. On the Thunderbird menu, select Tools > Account Settings. The Account Settings dialog window is displayed. In the folder list, select the just created account and click Server Settings. The incoming server settings for your account are displayed at the right part of the Account Settings window. Under Security Settings select SSL. In the folder list of the Account Setting window, click Outgoing Server (SMTP). The Outgoing Server (SMTP) Settings are displayed at the right part of the window. Here you can see all SMTP servers set up on your computer (if there any). Click Add. The SMTP Server dialog box is displayed. Fill out the form as follows:

• In the Description field (optional), type in a free-form description of your outgoing mail server.
• In the Server Name field, type smtp.charter-business.net.
• Select the User name and password checkbox and enter (your full email address) in the User Name field.
• Under Use secure connection select TLS.
• In the Port Number field enter 587.

Click OK to save changes and exit the SMTP Server dialog box. Select your account ('Work Account') in the folder list of the Account Settings window. The account settings are displayed at the right part of the window. From the Outgoing Server (SMTP) drop-down list, select the just added SMTP server. Click OK to save your changes and exit the Account Settings dialog window. You have just configured your IMAP email account. On the Thunderbird main window, click on the down-oriented triangle to the right of the Get Mail icon. The drop-down list opens contains your existing email accounts will open. Select the just configured account and you will be prompted to enter the password. Type in your password and select the Use Password Manager to remember this password checkbox if necessary. Click OK.

Open Apple Mail 2.

Click Mail, and select Preferences. Click the plus sign (+) at the bottom to add a new account. Set Account Type as IMAP and fill out the following fields:

• Enter Account Description.
• Enter your name in Full Name field.
• Enter (your full email address) to the Email Address field.

Click Continue. Fill out the following fields:

• Your Name: type in your name that will be shown to your email recipients in the From: field.
• Incoming mail server: exchange.charter-business.net
• User Name: (your full email address)
• Password: type in your password.

Click Continue twice. Fill out the following fields:

• Outgoing mail server: smtp.charter-business.net
• Check the Use Authentication checkbox.
• User Name: (your full email address)
• Password: type in your password.

Click Continue twice. Click Done. Click Server Settings. Check the Use Secure Sockets Layer (SSL) checkbox. Click on OK. In the Server Port field enter 587. Check the Use Secure Sockets Layer (SSL) checkbox. Click on OK. In the Server Port field enter 587. Select the Advanced sub tab. Check the Use SSL checkbox. Close the current window. Click Save.

Open Entourage 2004.

Click Entourage, and select Account Settings. Click New. Enter (your full email address) to the email address field. Click on right arrow (>) twice. Fill out the following fields:

• Enter your name in Your Name field.
• Enter (your full email address) to the Account ID field.
• Enter your Mailbox Password to the Password field.
• Check the Save password in Mac OS X Keychain checkbox.
• Enter exchange.charter-business.net to the Incoming mail server field.
• Set Incoming mail server type as IMAP.
• Enter smtp.charter-business.net to the Outgoing mail server field.

Click on right arrow (>) twice. Click Skip. Enter name of account to the Account name field. Click on Finish. Click on just created IMAP Account in Accounts window. Press Click here for advanced receiving options. Check the This IMAP service requires a secure connection (SSL) checkbox. Close the pop-up window. Press Click here for advanced receiving options. Click on Server Settings. Check the SMTP service requires secure connection (SSL) checkbox. Select Use same settings as receiving mail server option. Close the pop-up window. Enter 587 in the SMTP port number field. Click OK. Close Accounts window.

Open Entourage 2008.

Click Entourage, and select Account Settings. Click New. Set Account type as IMAP. Click on OK. Fill out the following fields:

• Enter (your full email address) to the Account Name and Email Address field.
• Enter your name in Name field.
• Enter (your full email address) to the Account ID field.
• Enter your Mailbox Password to the Password field.
• Check the Save password in Mac OS X Keychain checkbox.
• Enter exchange.charter-business.net to the Incoming mail server field.
• Enter smtp.charter-business.net to the Outgoing mail server field.

Press Click here for advanced receiving options. Check the SMTP service requires secure connection (SSL) checkbox. Close the pop-up window. Press Click here for advanced receiving options. Check the SMTP service requires secure connection (SSL) checkbox. Select Use same settings as receiving mail server option. Close the pop-up window. Enter 587 in the SMTP port number field. Click OK. Close Accounts window.

Start Outlook Express. Choose Tools > Accounts from the menu on the top.

Click Add button and choose Mail. Display Name: Type your mailbox display name (your name) and click Next. Email address: Type your email address (your full email address) and click Next. Choose My incoming server is a IMAP server from the dropdown box. Fill in mail server information:

• Incoming mail server: exchange.charter-business.net
• Outgoing mail server: smtp.charter-business.net
• Click Next.

Fill in logon information:

• Account name: Type your login (your full email address).
• Password: Type your mailbox password.
• Click Next, then click Finish.

Select mail account named exchange.charter-business.net and click Properties button. Switch to the Servers tab. In the Outgoing Mail Server check My server requires authentication. Switch to the Advanced tab. Under Server Port Number, Outgoing mail (SMTP) should be set to 587. Check the box next to This server requires a secure connection (SSL). Incoming mail (IMAP) should be set to 993. Check the box next to This server requires a secure connection (SSL). Click OK.

Open Outlook

On the Tools menu, click Account Settings. The Account Settings window is displayed. The email tab is opened by default showing all your set up email accounts (if there any).

Click New. The Add New Email Account Wizard starts. You are prompted to Choose Email Service.

Select Microsoft Exchange, POP3, IMAP, or HTTP and click Next. The Auto Account Setup Wizard screen is displayed.

Select the Manually configure server settings or additional server types checkbox at the bottom of the Wizard screen, and then click Next. You are prompted to Choose Email Service.

Select Internet Email, and then click Next. The Internet Email Settings window is displayed.

Provide the following information in the available fields:

• Your Name: type in your name that will be shown to your email recipients in the From: field.
• Email Address: (your full email address)
• Account Type: select IMAP.
• Incoming mail server: exchange.charter-business.net
• Outgoing mail server (SMTP): smtp.charter-business.net
• User Name: (your full email address)
• Password: type in your password.

Click More Settings. The multi-tabbed window is displayed.

Move to the Outgoing Server tab, and then select the My outgoing server (SMTP) requires authentication checkbox. Then click Use same settings as my incoming mail server.

Move to the Advanced tab. Advanced properties of your email account are displayed. Configure them as follows:

• In the drop-down menu located below the Incoming server (IMAP) field, select SSL .
• In the drop-down menu located below the Outgoing server (SMTP) field, enter 587. In the drop down menu name Use the following type of encrypted connection, select TLS.

Click OK to save your changes.

Click Test Account Settings to check that your account is working. If there is missing or incorrect information, such as your password, you are prompted to supply it or correct it.

After receiving Congratulations! All tests completed successfully, click Close

Click Next, and then click Finish.

Configuring Microsoft Outlook 2010 to Connect Mailbox IMAP
Open Outlook
Click on File
Click on Add account. The Add New E-mail Account Wizard starts.
Select the Manually Configure Server Settings or additional server types click the bullet at the bottom of the Wizard screen, and then click Next.
Select Internet E-mail, and then click Next. The Internet E-mail Settings window is displayed. Provide the following information in the available fields:

• Your Name: type in your name that will be shown to your e-mail recipients in the From: field.
• E-mail Address: (your email)@(your domain)
• Account Type: select IMAP from the drop down.
• Incoming Mail Server: exchange.charter-business.net
• Outgoing Mail Server (SMTP): smtp.charter-business.net
• User Name: (your email)@(your domain)
• Password: type in your password.

Click More Settings. The multi-tabbed window is displayed.
Click on the Outgoing Server tab, and then put a check next to the My Outgoing Server (SMTP) requires authentication checkbox. Then click Use same settings as my incoming mail server.
Click on the Advanced tab. Advanced properties of your e-mail account are displayed. Configure them as follows:

• In the drop-down menu located below the Incoming Server (IMAP) field, select SSL.
• In the drop-down menu located below the Outgoing server (SMTP) field, enter 587. In the drop down menu name Use the following type of encrypted connection, select TLS.

Click OK to save your changes
Click Next
Click Finish

• From the Home screen on the iPhone 4 press the Settings button
• Scroll down to Mail, Contacts, Calendars and press it
• Press Add Account...
• When the list of accounts appears, press the button that says Other.
• Click on Add Mail Account
• Next to Name enter your name as you would like it to appear when sending emails
• Next to Address enter your email address
• Next to Password enter your email password
• The Description field can be anything; it is just for your reference if you have multiple email accounts.
• Click on the Next arrow button at the top right
• Select the tab POP
• Under Incoming Mail Server enter the following
  • Host Name: exchange.charter-business.net
  • User Name: Your full email address (your email)@(your domain)
  • Password: Your email addresses password
• Under Outgoing Mail Server enter the following
• Host Name: smtp.charter-business.net
• User Name: Your full email address (your email)@(your domain)
• Password: Your email addresses password
• Click Next
• A window will appear asking to try setting up without SSL click No
• Click the Next arrow at the top right
• You will be prompted to Save or Edit press Save
• You will be brought to the POP window, press Save at the top right
• You will be brought back to the accounts screen – under Accounts, click on the email account you just created
• Under POP click on Account you created
• Scroll to the last option at the bottom which says Advanced
• Under Incoming Settings set the following:
  • Use SSL: ON
  • Authentication: Password
  • IMAP Path Prefix (leave this how it is)
  • Server Port: 993
  • Click on the Account arrow at the top left to go back
  • Under Outgoing Mail Server press where it says SMTP smtp.charter-business.net
  • Under Primary Server press smtp.charter-business.net On
  • Under Outgoing Mail Server change the following settings only:
    • Use SSL: ON
    • Authentication: Password
    • Server Port : 587
  • Now you just need to leave the email setup by pressing the following:
    • Press Done at the top right
    • Press Account at the top left
    • Press Done at the top right
    • Press Mail at the top left
    • Press Settings at the top left

• From the Home screen on the iPhone 4 press the Settings button
• Scroll down to Mail, Contacts, Calendars and press it
• Press Add Account...
• When the list of accounts appears, press the button that says Other.
• Click on Add Mail Account
• Next to Name enter your name as you would like it to appear when sending emails
• Next to Address enter your email address
• Next to Password enter your email password
• The Description field can be anything; it is just for your reference if you have multiple email accounts.
• Click on the Next arrow button at the top right
• IMAP should automatically be selected, if it is not select it now
• Under Incoming Mail Server enter the following
  • Host Name: exchange.charter-business.net
  • User Name: Your full email address (your email)@(your domain)
  • Password: Your email addresses password
• Under Outgoing Mail Server enter the following
  • Host Name: smtp.charter-business.net
  • User Name: Your full email address (your email)@(your domain)
  • Password: Your email addresses password
• Click Next
• A window will appear asking to try setting up without SSL click No
• Click the Next arrow at the top right
• You will be prompted to Save or Edit press Save
• You will be brought to the IMAP window, press Save at the top right
• You will be brought back to the accounts screen – under Accounts, click on the email account you just created
• Under IMAP click on Account you created
• Scroll to the last option at the bottom which says Advanced
• Under Incoming Settings set the following:
  • Use SSL: ON
  • Authentication: Password
  • Server Port: 993
• Click on the Account arrow at the top left to go back
• Under Outgoing Mail Server press where it says SMTP smtp.charter-business.net
• Under Primary Server press smtp.charter-business.net On
• Under Outgoing Mail Server change the following settings only:
  • Use SSL: ON
  • Authentication: Password
  • Server Port: 587
• Now you just need to leave the email setup by pressing the following:
  • Press Done at the top right
  • Press Account at the top left
  • Press Done at the top right
  • Press Mail at the top left
  • Press Settings at the top left

• Go to Settings
• Go to Mail, Contacts, Calendars
• Add Account...
• Select Other
• Add Mail Account
• Fill out Name, Email Address (your email)@(your domain), Password and Description (optional)
• Click Save
• Defaults to IMAP server type, select POP. Address and description defaults are fine.
  
  Incoming Mail Server
  • Hostname: exchange.charter-business.net
  • Username: enter the full email address (your email)@(your domain)
  • Password: enter password
  Outgoing Mail Server
  • Hostname: smtp.charter-business.net
  • Username: enter the full email address (your email)@(your domain)
  • Password: enter password
  • Save

• Open Email Application
• Click Menu
• Click More
• Click New Account
• Click Other (POP3/IMAP)
• Click Manual Setup
• Click on the drop down under Protocol choose POP3
  • Email Address: (your email)@(your domain)
  • Username: (your email)@(your domain)
  • Password: type in your password.
  • POP Server: exchange.charter-business.net
  • Security: SSL
  • Server Port: 993
• Click Next
  • Put a check next to Login required
  • Username: (your email)@(your domain)
  • Password: type in your password.
  • SMTP Server: smtp.charter-business.net
  • Security Type: TLS
  • Server Port: 587
• Click Next
• Account Name: enter your email address
• Your Name: type in your name that will be shown to your e-mail recipients in the From: field.
• Click Finish Setup

• Open Email Application
• Click Menu
• Click More
• Click New Account
• Click Other (POP3/IMAP)
• Click Manual Setup
• Click on the drop down under Protocol choose IMAP
  • Email Address: (your email)@(your domain)
  • Username: (your email)@(your domain)
  • Password: type in your password.
  • POP Server: exchange.charter-business.net
  • Security: SSL
  • Server Port: 993
• Click Next
  • Put a check next to Login required
  • Username: (your email)@(your domain)
  • Password: type in your password.
  • SMTP Server: smtp.charter-business.net
  • Security Type: TLS
  • Server Port: 587
• Click Next
• Account Name: enter your email address
• Your Name: type in your name that will be shown to your e-mail recipients in the From: field.
• Click Finish Setup

• Open the Accounts Application
• Click Add Account
• Click Email
• Enter the following options:
  • Email Address: (your email)@(your domain)
  • Password: type in your password.
  • Uncheck Automatically configure account
  • Click Next
• Enter the following for general settings
  • Account Name (Your choice)
  • Real Name (Your choice)
  • Email address (your email)@(your domain)
• Enter the following for incoming server
  • Select POP3 / IMAP mail Server
  • Username: (your email)@(your domain)
  • Password: type in your password
• Click the advanced settings button
• Enter the following under advanced settings
  • Check the Use secure connection checkbox
  • Port: 995
  • Use secure password (TLS): Auto
  • Authentication: Password
  • Uncheck verify certificate checkbox
• Enter the following for Outgoing Server settings
  • Smtp server: smtp.charter-business.net
  • Username: (your email)@(your domain)
  • Password: type in your password
• Click the advanced settings button
  • Uncheck the Use secure connection checkbox
  • Port: 587
  • Use secure password (TLS): Auto
  • Authentication: Auto
  • Uncheck verify certificate checkbox

• On Start, flick left to the App list, tap Settings, and then tap Email & accounts.
• Tap Add an account > Outlook.
• Tap the Email address box, and then type your email address (your email)@(your domain) for your Exchange Server email account
• Tap the Password box, and then type your Exchange password.
• Tap Sign in.
• Do one of the following, depending on if the account settings are found:
  • If the account settings are found, wait for your Exchange Server email, calendar, and contacts to be synced to your phone. You're all done setting up your account. Go to the last step in the procedure.
  • If the account settings can't be found, continue to the next step.
• On the Outlook screen that asks you to check your information, do the following, and then tap Sign in:

  For this field	Do this
  Email address	Verify that your email address appears correctly.
  Password	Tap Show Password, and then verify that the password is correct.
  Username	Verify that the Username is correct. For example, if your work email account is on Microsoft Exchange Server and your email address is kevinc@contoso.com, you would type kevinc for the user name.
  Domain	Type the Domain name for your account. The domain is part of the information you might use to log on to your PC. For example, if you log on as domainName\kevinc, you would type domainName for the domain name. If you're using an Outlook Web App account or a hosted Microsoft Exchange account, you typically don't have a domain. Leave the Domain box empty.

• Do one of the following, depending on if the Account Settings are found:
  • If the account settings are found, wait for your Exchange Server email, calendar, and contacts to be synced to your phone. You're done setting up your account. Go to the last step in the procedure.
  • If the account settings can't be found, continue to the next step.
• If the correct settings can't be found, tap Advanced, do the following, and then tap Sign in:
  • Repeat step 7 and verify that the current information is correct.
  • Tap the Server box, and enter the server address. This is the web address that you use to access your email in a web browser using the Outlook Web App. For example, if the web address you type in your web browser is https://exchange.contoso.com, you would type the following in the Server box on your phone: https://exchange.contoso.com. If you don't know this web address, you can find it in Microsoft Outlook 2010 on your PC by doing the steps in the next procedure, or you can try contacting your system administrator. If the correct settings are found, your Outlook email, contacts, and calendar will be synced to your phone.
  • Tap Show all settings, and then verify that the Server requires encrypted (SSL) connection setting is correct.
• If the New Password needed message appears after a few moments, tap Set, tap the New Password box and enter a password that's at least 4 digits. Tap the Confirm Password box and type the same password, and then tap Done. This is the password you will enter on the lock screen to unlock your phone. Whether you need to enter a password for your phone depends on the security requirements that are set on the Exchange Server for your account.

For more information on this topic, please see.

• Press the Menu button
• Go to Setup
• Go to Email Settings
• Select the Add button
• Select Other
• Enter Email Address (your email)@(your domain)and Password
• Select the Next button
• It will auto search for settings and fail.
• Click OK on the error screen
• Re-enter password
• Click the link "I will provide the settings"
• Select the radio button for Outlook Web Access
• Enter the Outlook Web Access URL: https://exchange.charter-business.net
• Enter the Username which is the same as email address - (your email)@(your domain)
• Mailbox Name: Windows domain\user name found in the General section of Parallels control panel
  

NOTE: You may need to select the Domain subscription from Select Subscription tab to setup your website using Site Builder application.

The Site Builder application is a powerful and flexible tool that you can use to build your website. You can select a template and fill in your content through a menu-driven application.

Select Sites & Domains in the Hosting section.

You will need to Enable Content Management to create site using Sitebuilder.

Once complete you are now ready to design your webpage!
You will need to click on Build in Parallels Plesk Sitebuilder 4.5 to create site using Sitebuilder
From here, the graphic editor will allow you to design your webpage.

The Site Builder application is a powerful and flexible tool that you can use to build your website. You can select a template and fill in your content through a menu-driven application.

Once you have started the website builder, as outlined, you can design and upload your webpage. When you select Edit your site from above, you can begin the design.

Select “Next”, at the bottom of the page:

From here, you will have a template for your new website. After you edit the page, make sure you save your changes:

Once everything is saved, you will have the ability to publish the page to the web:

You can see the progress of the publishing:

Finally you will see the confirmation that the site has been published:

Now you can navigate to your webpage!

The following programming languages are available to build your website: Perl, Personal CGI's, Python, PHP and MySQL. Standard web hosting features include:

• Integrated Domain Management
• Name-based Hosting
• SSL support for name-based web sites through SSL proxy (Premium package only)
• CGI support
• SSI support
• PHP support (4.4.6, 5.0.4)
• Perl support (RHEL3u7: Perl 5.8.0-90.4, RHEL4u3: Perl 5.8.5-36.HREL4)
• FTP access to webspace
• Customizable Error docs
• MIME types management
• Apache Handlers management
• Hot link prevention
• IP Deny
• Protected directories
• Raw log file access
• Web-based file manager
• Web Databases
  • MySQL (4.1-4)
  • phpMyAdmin (2.8.0.4)
  • Database users management
  • Database hosts access management
• Backup
  • Website backup
  • Web databases
• Website statistics
  • Webalizer
• Crontab entries management
• Resource usage reporting

Some of these applications are pre-installed, and others must be installed before they become available.

Yes, you can add FTP accounts and home directory parameters within the resources of your current subscription package via the control panel.

NOTE: You may need to select the Shared Linux Hosting subscription from Select Subscription tab to access your FTP accounts.
Select Webspace in the Hosting section of portal. This section provides you with the FTP, protected directories, File Manager and other web-related configuration abilities.

Yes. From Hosting (Configuration & Administration) > Sites & Domains, click on the relevant domain, then DNS tab. Next, click on DNS records. After clicking the "Add New DNS Record" button, simply follow a few quick steps to add A, CNAME, NS, SRV, or TXT record.