Internet Support

FAQs, Downloads & Troubleshooting

What is the difference between a static and dynamic IP address?

Static IP addresses do not change; the customer gets an IP address and that's it. Dynamic addresses do change. They are actually 'leased' to the customer for a set period of time, with the need for change determined by the system's DHCP server configuration. Static IP addresses are most advantageous for customers who use certain types of VPN software or who are running a server on site.

How do I get a static or dynamic IP address?

Whether you have a static or dynamic IP address depends on the Charter Business package you purchased. If you are uncertain, contact a sales represenative at: 888.692.8635.

How do I determine my IP address?

If you go to http://www.whatismyip.com/ , you will learn your specific IP address.

How do I configure my IP address?

The only difference in the way the two types of addresses are used lies in how they are configured on the customer premise equipment.

  1. From the Control Panel on your PC, click Network or Local Area Network.
  2. Click TCP/IP on the list of network components.
  3. Click Properties.
  4. Click the IP address tab.
    • To get an address dynamically, click the button for Obtain an IP address automatically (DHCP)
    • To specify a static address, click the button for Specify an IP Address.
What is DNS?

The domain name system (DNS) is one of the many services that support a user's connection to the Internet from an IP network. It functions as the "name keeper" for all the important resources such as web servers and FTP servers. DNS allows the user to remember the friendly name, like www.charter.com, even though the network needs to know the numeric IP address (e.g., 123.123.123.123).

The DNS is a worldwide network of servers (each primary server has a secondary server for security and redundancy) that maintain a distributed, shared database mapping the name and corresponding IP address of every publicly accessible device on the Internet. The mapping of a domain name to a number and a number to a domain name makes the web more market-oriented and easier to navigate.

  • DNS is structured hierarchically, starting at the 'root' (represented by a period "." or dot).
  • Top-level domains or TLDs include .com, .org, .gov, .edu and .net, for example. The top-level domain is the right-most 'dotted' label in a URL (uniform resource locator).
  • Other mid-level domains are the country-specific extensions (if used), host level domains, which includes charterbusiness.com, for example.

On another level are the resource domains, www or ftp, for example.

Charter Business hosts both the primary DNS server and the secondary DNS server. The primary DNS server is the only one that can be both read from and written to for domain information. The secondary DNS server is the backup and is a copy of the primary DNS server database.

The different kinds of DNS records that a DNS host server typically includes in the database are:

  • A Records: map the URL to the IP address
  • MX Records: identify the name and IP address of mail servers
  • NS Records: specify other DNS servers in the same zone
  • Cname Records: allow use of an alias name that resolves to the A Record resource

Charter Business maintains the following DNS records on its DNS servers:

Record Type Value Purpose
 
A Record mail.<domain-name> Mail access via web interface
A Record pop.<domain-name> For client retrieval of messages via POP protocol
A Record smtp.<domain-name> For client sending of messages via SMTP protocol
MX Record mail.<domain-name> Identify the mail server
MX Record auth0.ns.charter.net Identify primary DNS server
MX Record auth1.ns.charter.net Identify secondary DNS server
How do I submit a support case?
What are the system requirements needed for Internet Access?

Our service uses a cable connection into your business, a Windows computer (running Windows 2000 or higher) or Macintosh computer (running OS X or higher).

Details on equipment and software requirements:

Operating System Processor Speed Available Memory (RAM) Hard Drive Space Internet Browser CD-ROM Drive
Windows 98SP2/ME/2000/XP/Vista Minimum 233MHz; 300MHz or greater recommended 64MB; 128MB or greater recommended 100MB; 250MB or greater recommended Explorer 6.0 or above, Firefox 2 or above Required
Mac OS 9.0 or Higher PowerPC; Power Mac G4 recommended 15MB; 20MB or greater recommended 12MB; 20MB or greater recommended Internet Explorer 6 or above, Firefox or Safari Required

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SALES: 888.692.8635


SUPPORT: 800.314.7195

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