Charter Business^® Phone Local

Made with small businesses in mind.

Now there's a new choice for local Phone service with the right features at the right price. You get business lines with unlimited local calling and competitive per minute Charter Business^® Phone long distance. We understand that keeping in touch with your customers is a top priority. That is why you can keep your same number* and use your existing Phone equipment.

Small businesses that make many long-distance calls can save more money by choosing a monthly long-distance package with between 100 and 40,000 minutes. Find out more about our additional Long Distance package information.

Customize your Charter Business Phone line(s) with these feature packages:

• Basic Package - The right choice for simple, intra-office phone needs. Details
• Advanced Package - A great choice with easy-to-use, more advanced office phone features. Details
• Complete Package - Premium phone features that allow for the greatest efficiency and convenience. Details

You can also get additional discounts by bundling Charter Business Phone with our business Internet and/or Cable TV services on one discounted monthly bill. For a smart way to save, switch to the Charter Business Bundle^®

• *Number portability available in current rate center.

The Basic Package is ideal for a small business with multiple lines that only needs a basic offering of features. It includes the following features.*

• Online Feature Management

  Easily manage your phone settings online through the online control panel.

• Extension Dialing

  Assign each user an extension so they can easily be dialed from within the office.

• Call Blocking

  Option to restrict certain calls – collect, international, long distance, third party, directory/operator assistance.

• Call Logs

  Stay organized by tracking and responding to all missed, received, and dialed calls.

• Forwarding Not Reachable

  Forwards your calls automatically in the event network connection is lost.

• Phone Lists

  Quickly find and call contacts in your online phone list by name, number, or email address.

• Caller ID

  Know who's calling before you answer.

• Do Not Disturb

  Quickly set your line as unavailable, and send calls to voicemail, or give calls a busy signal.

• Forwarding No Answer/Busy

  Forward your calls to any number you want.

• Hunting/Rollover

  Route calls to available extensions to ensure that callers reach a live person before going to voicemail.

 

* Not all features available in all areas. Please note that if you forward incoming calls to an off-site phone number, you will bypass the Charter voicemail box and any associated features and functionality, including group mailbox capability.

The Advanced Package is ideal for small businesses that need multiple features to stay connected to customers. It includes the following features.*

• Online Feature Management

  Easily manage your phone settings online through the online control panel.

• Extension Dialing

  Assign each user an extension so they can easily be dialed from within the office.

• Call Blocking

  Option to restrict certain calls – collect, international, long distance, third party, directory/operator assistance.

• Call Logs

  Stay organized by tracking and responding to all missed, received, and dialed calls.

• Forwarding Not Reachable

  Forwards your calls automatically in the event network connection is lost.

• Phone Lists

  Quickly find and call contacts in your online phone list by name, number, or email address.

• Caller ID

  Know who's calling before you answer.

• Do Not Disturb

  Quickly set your line as unavailable, and send calls to voicemail, or give calls a busy signal.

• Forwarding No Answer/Busy

  Forward your calls to any number you want.

• Hunting/Rollover

  Route calls to available extensions to ensure that callers reach a live person before going to voicemail.

• Call Waiting

  Manage multiple callers at the same time.

• Call Rejection

  Restrict calls from anonymous or individual numbers.

• Forwarding Always/Selective

  Forward your calls to any number you want based on your schedule and caller identity.

• Call Return

  Call the last party that called you.

• Selective Call Acceptance

  Allow only certain incoming calls to reach you.

• Transfer

  Easily transfer calls to another extension or outside line.

• Hold

  Put your caller on/off hold without dropping the call.

• 3-Way

  Connect with three parties at once.

• Speed Dial

  Quickly dial frequently called numbers.

• Last Number Redial

  Call back the last number dialed.

• Repeat Dial/Auto Callback

  Continuously repeat dial to a number that is busy.

 

* Not all features available in all areas. Please note that if you forward incoming calls to an off-site phone number, you will bypass the Charter voicemail box and any associated features and functionality, including group mailbox capability.

The Complete Package is ideal for small businesses that need multiple features to stay connected to customers. It includes the following features.*

• Online Feature Management

  Easily manage your phone settings online through the online control panel.

• Extension Dialing

  Assign each user an extension so they can easily be dialed from within the office.

• Call Blocking

  Option to restrict certain calls – collect, international, long distance, third party, directory/operator assistance.

• Call Logs

  Stay organized by tracking and responding to all missed, received, and dialed calls.

• Forwarding Not Reachable

  Forwards your calls automatically in the event network connection is lost.

• Phone Lists

  Quickly find and call contacts in your online phone list by name, number, or email address.

• Caller ID

  Know who's calling before you answer.

• Do Not Disturb

  Quickly set your line as unavailable, and send calls to voicemail, or give calls a busy signal.

• Forwarding No Answer/Busy

  Forward your calls to any number you want.

• Hunting/Rollover

  Route calls to available extensions to ensure that callers reach a live person before going to voicemail.

• Call Waiting

  Manage multiple callers at the same time.

• Call Rejection

  Restrict calls from anonymous or individual numbers.

• Forwarding Always/Selective

  Forward your calls to any number you want based on your schedule and caller identity.

• Call Return

  Call the last party that called you.

• Selective Call Acceptance

  Allow only certain incoming calls to reach you.

• Transfer

  Easily transfer calls to another extension or outside line.

• Hold

  Put your caller on/off hold without dropping the call.

• 3-Way

  Connect with three parties at once.

• Speed Dial

  Quickly dial frequently called numbers.

• Last Number Redial

  Call back the last number dialed.

• Repeat Dial/Auto Callback

  Continuously repeat dial to a number that is busy.

• Simultaneous Ring/Sequential Ring

  Catch every call by having multiple phones – inside or outside of the office – ring at once or one after the other.

• Call Notify

  Receive email notification of calls received based on your selection criteria.

• Remote Office

  Allows you to access and use your Charter Business^® Phone service from any telephone (in or out of the office).

• Call Manager

  Web-based tool that allows click to dial, conference, answer, and transfer.

• Directed Call Pickup

  Allows you to pick up a call directed to another phone inside your business.

• Priority Alert/Ringing

  Catch the important calls first by setting up a different ring tone or call waiting tone.

• Voicemail

  Callers can leave a message for you.

• Voicemail to Email

  Send voicemails to your email.

 

* Not all features available in all areas. Please note that if you forward incoming calls to an off-site phone number, you will bypass the Charter voicemail box and any associated features and functionality, including group mailbox capability.

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