Internet & Fiber Support
Thank you for choosing Charter Business® Fiber Internet
Congratulations on choosing Charter Business Fiber Internet. From now on, you can expect speed, reliability, and quality connectivity.
With Charter Business, you'll also enjoy dedicated customer service – our technicians will routinely examine your high-performance fiber connection to ensure its optimal performance and to keep you abreast of any planned maintenance.
Need help or have questions? Call our Technical Support Team at:
Internet & Fiber Services FAQsView All
What is the difference between a static and dynamic IP address?
Static IP addresses do not change; the customer gets an IP address and that's it. Dynamic addresses do change. They are actually 'leased' to the customer for a set period of time, with the need for change determined by the system's DHCP server configuration. Static IP addresses are most advantageous for customers who use certain types of VPN software or who are running a server on site.
How do I get a static or dynamic IP address?
Whether you have a static or dynamic IP address depends on the Charter Business package you purchased. If you are uncertain, contact a sales representative at: 888.692.8635.
How do I determine my IP address?
If you go to http://www.whatismyip.com/, you will learn your specific IP address.
How do I configure my IP address?
The only difference in the way the two types of addresses are used lies in how they are configured on the customer premise equipment.
1. From the Control Panel on your PC, click Network or Local Area Network.
2. Click TCP/IP on the list of network components.
3. Click Properties.
4. Click the IP address tab.
- To get an address dynamically, click the button for Obtain an IP address automatically (DHCP)
- To specify a static address, click the button for Specify an IP Address.
What is DNS?
The domain name system (DNS) is one of the many services that support a user's connection to the Internet from an IP network. It functions as the "name keeper" for all the important resources such as web servers and FTP servers. DNS allows the user to remember the friendly name, like www.charter.com, even though the network needs to know the numeric IP address (e.g., 18.104.22.168).
The DNS is a worldwide network of servers (each primary server has a secondary server for security and redundancy) that maintain a distributed, shared database mapping the name and corresponding IP address of every publicly accessible device on the Internet. The mapping of a domain name to a number and a number to a domain name makes the web more market-oriented and easier to navigate.
DNS is structured hierarchically, starting at the 'root' (represented by a period "." or dot).
Top-level domains or TLDs include .com, .org, .gov, .edu and .net, for example. The top-level domain is the right-most 'dotted' label in a URL (uniform resource locator).
Other mid-level domains are the country-specific extensions (if used), host level domains, which includes charterbusiness.com, for example.
On another level are the resource domains, www or ftp, for example.
Charter Business hosts both the primary DNS server and the secondary DNS server. The primary DNS server is the only one that can be both read from and written to for domain information. The secondary DNS server is the backup and is a copy of the primary DNS server database.
The different kinds of DNS records that a DNS host server typically includes in the database are:
A Records: map the URL to the IP address
MX Records: identify the name and IP address of mail servers
NS Records: specify other DNS servers in the same zone
Cname Records: allow use of an alias name that resolves to the A Record resource
Charter Business maintains the following DNS records on its DNS servers:
What are the system requirements needed for Internet Access?
Our service uses a cable connection into your business, a Windows computer (running Windows 2000 or higher) or Macintosh computer (running OS X or higher).
Details on equipment and software requirements:
|Operating System||Processor Speed||Available Memory (RAM)||Hard Drive Space||Internet Browser||CD-ROM Drive|
|Windows 98SP2/ME/2000/XP/Vista||Minimum 233MHz; 300MHz or greater recommended||64MB; 128MB or greater recommended||100MB; 250MB or greater recommended||Explorer 6.0 or above, Firefox 2 or above||Required|
|Mac OS 9.0 or Higher||PowerPC; Power Mac G4 recommended||15MB; 20MB or greater recommended||12MB; 20MB or greater recommended||Internet Explorer 6 or above, Firefox or Safari||Required|